What Vereli does — and what it doesn't

Vereli recovers abandoned checkouts by having a real two-way conversation with your customer over SMS or email, and it only ever contacts people who gave you their details and agreed to hear from you.

What it does

• Recovers abandoned carts. When someone leaves a checkout, Vereli messages them — once, at a sensible time, in your store's voice.
• Has a conversation, not a blast. If your customer replies with a question or an objection, Vereli answers it. If they say stop, it stops immediately and permanently.
• Recovers failed payments. If a delayed-capture or deferred charge fails, Vereli follows up.
• Tells you when a customer needs you. Anything Vereli shouldn't handle — a complaint, a legal threat, anything it can't answer — stops the AI and emails you instead.
• Proves what it recovered. Every recovery is attributed with a unique discount code, so the number on your dashboard is one you can check against your own Shopify orders.

What it deliberately doesn't do

Worth reading, because some of these are things similar apps do.

• It is not a customer-support chatbot. It won't answer "where is my order". That is a deliberate product boundary, not a missing feature.
• It doesn't invent discounts. Vereli can only offer the discount you configured, at the ceiling you set. It has no way to invent a percentage — that's enforced in the software, not by instructing the AI politely.
• It doesn't message people who didn't agree. No purchased lists, no "implied" consent, no messaging someone who opted out of anything else.
• It doesn't text at 2am. Sends respect quiet hours in your customer's own timezone.
• It doesn't do campaigns or broadcasts. Vereli responds to things that happen — an abandoned cart, a failed payment, a restock. It is not a newsletter tool.

Who it's for

Australian Shopify merchants. Vereli sends from an Australian mobile number you control, because Australian SMS rules require a verified sender — see Setting up SMS.

If your store is outside Australia, Vereli is not the right app for you yet.

What it costs

Three plans, all with a 30-day free trial:

• Base (A$49/month) — email recovery, up to 250 recovery conversations a month, and two-way SMS on your own number. Email starts working as soon as you connect it: there is no carrier identity check to wait on.
• Pro (A$99/month) — the same, with double the conversations (500), plus the option to have us run SMS for you, and to have us set things up and audit your store.
• Enterprise — priced with you, for higher volume or particular requirements.

Every plan can send SMS on a number you already hold — that costs us no more than email does, so it is included from Base up. Having us run SMS for you is on Pro and Enterprise, and priced with you rather than listed. That is deliberate. SMS costs real money per message, and on top of that someone has to run a Twilio account and hold Australian regulatory standing for your number. We would rather agree a number that fits your volume than publish one and raise it later.

When you do add SMS, you choose who runs the messaging account: you bring your own Twilio account, or we run it for you. See Setting up SMS.

Both bill through Shopify, on the same invoice as your Shopify subscription. You approve the charge on Shopify's own confirmation page — Vereli cannot start or change a charge without you approving it there first.